Complete Support Solution
WHMDC's support system helps you deliver exceptional customer service. From ticket management to knowledge base, everything you need to support your clients is built-in.
Advanced Tickets
Organise tickets by departments with auto-assignment. Priority levels, status tracking, and comprehensive activity logs.
File Attachments
Support multiple file uploads per ticket. Admin-controlled file types and size limits for security.
Department Management
Create departments for different support areas. Auto-assign tickets based on department or manually assign to staff.
Knowledge Base
Build a comprehensive knowledge base with categories and voting. Help clients help themselves and reduce ticket volume.
Support PIN System
6-digit PIN verification for client authentication. Support staff can quickly verify client identity over the phone.
Support Reports
Track ticket volume, response times, and resolution rates. Identify areas for improvement in your support process.
Status Pages
Built-in status pages to keep clients informed about service health, planned maintenance, and incidents. Reduces support enquiries during outages.
Ticket Activity Log
Comprehensive log of all ticket changes: status updates, department moves, assignments. Full audit trail for compliance and quality assurance.
Prevent Client Ticket Closure
Configure whether clients can close their own tickets. Ensure tickets are only closed by staff when issues are resolved. Configurable per department.
Ticket Assignment & Pinning
Assign tickets to specific staff for ownership. Pin important or urgent tickets for quick access and prioritisation.
SMS Ticket Alerts
Send SMS notifications for new tickets and replies. Integrates with SMS Manager - 30+ providers. Extend reach beyond email.
Streamline Your Support
WHMDC's support system is designed to make your life easier. Organise tickets efficiently, respond quickly, and provide self-service options through the knowledge base. Your clients get better support, and you save time.
- Department-based ticket organisation
- Priority levels and status tracking
- File attachments for screenshots and logs
- Complete ticket activity history
- Knowledge base with categories and voting
- Support PIN for phone verification
- Comprehensive support analytics
- Status pages for service transparency
- Ticket activity log and audit trail
- Configurable client ticket closure rules
- SMS notifications for ticket alerts
Related Use Cases
Explore how WHMDC handles other aspects of your hosting business.
