Complete Support Solution
WHMDC's support system helps you deliver exceptional customer service. From ticket management to knowledge base, everything you need to support your clients is built-in.
Advanced Tickets
Organise tickets by departments with auto-assignment. Priority levels, status tracking, and comprehensive activity logs.
File Attachments
Support multiple file uploads per ticket. Admin-controlled file types and size limits for security.
Department Management
Create departments for different support areas. Auto-assign tickets based on department or manually assign to staff.
Knowledge Base
Build a comprehensive knowledge base with categories and voting. Help clients help themselves and reduce ticket volume.
Support PIN System
6-digit PIN verification for client authentication. Support staff can quickly verify client identity over the phone.
Support Reports
Track ticket volume, response times, and resolution rates. Identify areas for improvement in your support process.
Streamline Your Support
WHMDC's support system is designed to make your life easier. Organise tickets efficiently, respond quickly, and provide self-service options through the knowledge base. Your clients get better support, and you save time.
- Department-based ticket organisation
- Priority levels and status tracking
- File attachments for screenshots and logs
- Complete ticket activity history
- Knowledge base with categories and voting
- Support PIN for phone verification
- Comprehensive support analytics
